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Questions about Downloads

Are your materials compatible with my 3D application?

Our materials are compatible with virtually every 2D and 3D application. For example: 3ds Max, Cinema4D, Maya, Cinema 4D, Blender, etc.

We use the following file formats on our website:

  • Regular images - JPG (Quality 12) or Lossless PNG 16bit
  • Masked images - Lossless PNG 16bit
  • 3D Scanned Materials - Lossless TIFF
  • Substance Materials (flat maps) - Lossless TIFF
  • Spherical Panoramas - OpenEXR

Our 3D objects are in the following file formats:

  • 3D Objects - .OBJ format
  • Sculpting and Ornament Brushes - .OBJ format, .ZBP or .ZTL Zbrush file

For Zbrush formats such as .ZBP or .ZTL we recommend Zbrush 2018 for compatibility. All these file formats are industry standards, so your application should be able to open them without issues.

How do I use the Substance .sbsar file?

The Substance .sbsar file is the entire material in a small single file. If you download the Substance .sbsar file, you do not need to download the flat maps (TIFF files). The .sbsar lets you also tweak material properties like the color, roughness, etc.

If your application supports Substance .sbsar files natively (or has a Substance plugin) you can load the .sbsar file directly. In case your 3D application does not support .sbsar files or if the support is outdated, then you can use Substance Designer or the free Substance Player to export the material to flat maps.

Can I redownload materials without spending credits again?

Yes, when you re-download a file you already purchased, it doesn't use any additional credits. Purchased files are shown as "Purchased - 0 credits" when browsing the library. For subscription downloads you need an active account to take advantage of the free re-downloads.

Do you have higher resolution version of an image?

The highest resolution version is always uploaded to the website. Some image sizes are only downloadable with Premium credits. But if an image shows no XXL or 3XL version on the download page, it means it does not exist.

The download is broken, I get an error when I try open it in Photoshop or my 3D application.

In almost all cases this is because the download was interrupted, for example due to a local network error. Try redownloading the file and see if it works (this will not cost any extra credits).

If your Internet connection is unstable, it can help to use a download manager that supports resuming of downloads.

I need all materials, how can I download the entire website?

We do not sell a copy of the entire website. The combined size of all the files is simply too big for a download (several Terabytes of data). Another reason is that an offline library is not very user friendly (no sorting, no search functionality, hard to keep it updated).

We don't allow people making a copy of the website either. Attempting to download this many pages uses up a lot of bandwidth and makes the site slower for everyone else. Anybody trying to mass-download will have his/her IP banned automatically.